Goal: Improve Patient Satisfaction
Athens-Limestone hospital strives to deliver excellence always in patient experience across the entire patient journey as a whole. To support this commitment, Athens-Limestone hospital has established a service excellence team. The service excellence team will facilitate efforts to measure and improve our patients’ and their families’ experience of care.
Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities. As an integral component of health care quality, patient experience includes several aspects of health care delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with health care providers.
By looking at various aspects of patient experience, one can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs and values. Evaluating patient experience along with other components such as effectiveness and safety of care is essential to providing a complete picture of health care quality.